To order custom jewelry, you can contact me via the “book an appointment” section below. A 30-minute meeting will then be arranged together, by video or in Paris, depending on our respective availability. I will take the time to understand and refine your future project, to choose the materials as well as the finishes with you. It’s a moment of sharing and listening, so that I perfectly understand your project and your desires. Don't hesitate to tell me about yourself or prepare images for inspiration.

Following this interview, I will send you a draft of your project, as well as its quote and deadline, which you will need to validate before launching production. A 50% deposit will be required if you accept the quote.

An Incarnem gift card is available in the shop to introduce your loved ones to the world of the brand.

If you want to offer a particular piece of jewelry, please place an order and then send me a request via contact@incarnem.com , with your name, your order number, the name of the person chosen for the gift as well. as the desired message.

In order to make your jewelry unique, you can add an engraving option to your jewelry. Please note that this will extend the manufacturing time and that the price of the engraving will be in addition to the price of the jewelry:

• Engraving of a name = 15 euros
• Engraving of a name + date = 30 euros

Please contact me directly for this option via contact@incarnem.com .

I will be delighted to create your entirely tailor-made piece of jewelry, a unique piece of jewelry that will tell your story with the Incarnem touch.
Make an appointment with me in the “ book an appointment ” section.

We will talk together about the concept and shape of your jewelry, you can choose its material: 18-carat gold, solid 925 silver or vermeil (gold-plated silver) according to your budget, as well as the addition of stones or an engraving, for even more customization.

A unique piece of jewelry is a durable piece of jewelry because it lasts a lifetime.

All our jewelry is carefully inspected before being sent. However, occasionally there may be a manufacturing defect that we have missed.

Normal wear and tear that occurs during frequent wearing of jewelry cannot be considered a manufacturing defect. This also applies to fading gold plating, natural metal oxidation, scratches and tarnished metal due to lack of regular maintenance. If your jewelry has suffered an impact against a hard surface, this may have damaged or caused one or more of the set stones to fall. This type of wear and degradation due to intensive wear or the passage of time cannot be counted as signs of a product with a manufacturing defect.

If you receive a defective item, we would be happy to repair or exchange it for you. To do this, simply notify us of the defect within three months of purchase. To notify us of any manufacturing defect, contact us by sending us an email to contact@incarnem.com , including the elements below in your email:

• Your name and address
• The invoice corresponding to your purchase
• A photo of your item and the manufacturing defect

Repairs and replacements of items are evaluated on a case-by-case basis and may incur additional charges. Repairs are carried out within 3 to 6 weeks from the date of receipt.